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Smart Instructional Solutions


This assessment required me to identify the needs of a customer service department looking to improve their customer service levels. The solution to their issue was identified as instructional in nature, leading to a set of recommendations for the solutions design.
 

Needs Assessment

SECTIONS Analysis of Educational Technologies 

This project compares the merits and pitfalls of video and gamification technologies and applications within these two categories.

Hotline Consultant
Therapy

Your Customer Service Tools Module

This module is a product of the needs analysis featured in this portfolio. Management desired to improve their level of customer service by increasing the answer rate on the phone line. This module aims to facilitate this by educating the employees on the different softwares available to them.

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